While it’s clear that many businesses have finally regained their footing after the adjustments they needed to make due to COVID-19, one department in particular across many businesses continues to struggle. HR departments and their professionals have had a hard time adjusting to the remote nature of most work being conducted by businesses, as it becomes much harder to keep employees engaged with open enrollment periods and healthcare plans. This post will detail the ways in which these departments have made strides of improvement, in addition to the ways third-party solutions providers can help improve engagement throughout these periods.
It’s no secret that the initial outbreak of COVID-19 set forth some serious anxiety over employees. So much so that they began disregarding their personal health and decisions related to their health benefits. Despite their employees’ unwillingness, organizations must continue to deliver this information to their employees. However, now they must do so digitally.
Addressing these benefits issues has proven to be much more challenging while employees remain remote. As such, businesses have had to look to new approaches to ensure their employees are receiving all details regarding the benefit plans put in place for them. As more and more businesses struggle with developing these strategies, they look toward partnerships with business process outsourcing providers. Through this partnership, business process outsourcing professionals provide organizations with strategies meant to strengthen employee engagement throughout these open enrollment periods.
What A Partner Can Offer To Help
Adjusting to the ‘new normal’ that has swept businesses nationwide as a result of COVID-19 means more and more HR professionals need to improve their tactics. The times of brochures and one-on-one meetings in-office are long gone. Making a genuine connection with employees remotely can be a tough ask, which is why open enrollment processes should leverage technology and live guidance from the experts to get the best results.
Of course, the first step remains true. Adequate delivery of all source materials is necessary for employees to remain in-the-know regarding their organization’s policies. Digital delivery is now required, so organizations will have to adapt accordingly. Once distributed, employees should be made aware of additional steps to follow. These steps will lead to the employees’ opportunity to enroll online. This can be tricky, as many employees will not have done this ever before. The right partner will provide live guidance for each employee throughout the enrollment process, whether it be through a live-chat service or video conference. Simplifying the process is their number one priority.
Want to learn more about the different types of open enrollment services offered by these third-party solutions providers? For more information on the services that Conduent offers to its customers day in day out, be sure to spend some time reading the infographic paired alongside this post.